Frequently Asked Questions

Frequently Asked Questions2017-08-22T22:25:51-08:00
How do I cancel my membership?2019-10-20T06:34:14-08:00

To cancel your membership, just call us at 702-819-6645, Monday-Friday between 9:00am-6:00pm CST. Emailed cancelation requests will not be recognized.

My purchase did not complete. Why did my purchase fail?2017-09-16T13:52:22-08:00

There are several possible scenarios that may result in a purchase error when attempting a purchase on our website.

Bank declined: Your card-issuing bank may have declined the transaction if it does not match your usual purchase pattern, it exceeds your purchase limit, there are insufficient funds or there was an incorrect entry of subscriber information, including card number, card code, expiration date, name on the card, etc. Please contact the card-issuing bank to resolve the problem and then try the operation again. If you prefer, you can also use a different card or payment means (see “What form of payment(s) do you accept?”, for alternate purchasing options).

Incorrect CVV2 code: The payment transaction may have been declined due to a card code mismatch. The card code or Card Validation Code (CVC/CVV2) is a three or four-digit code located on the card. For Visa, MasterCard, and Discover cards, this three-digit code is located on the back of the card. For American Express cards, this four-digit code is located on the front of the card above the full card number. Please double check the CVV2 code you have entered and try the transaction again.

Can I renew an expired subscription?2017-08-21T15:49:06-08:00

Unfortunately, renewals are not offered for expired subscriptions and you will have to purchase a new subscription at regular price to regain access to the material.

How can I renew/extend my subscription?2017-08-21T15:48:09-08:00

Please login to your account and click on the Renew button. This option provides a list of available renewal durations and their prices for the selected course. You can select Buy or renew for your existing course for the desired duration of time.

A renewal is an extension of time to continue accessing an active subscription, and it will not start the subscription over. Since a renewal is an extension to an already active subscription, it is effective from the existing expiration date, NOT from the date of purchase, and cannot be deferred to start at a later date/time.

To qualify for renewal pricing, you will need to renew the course before it expires. Renewals are not offered for expired subscriptions. You will have to purchase a new subscription at regular price directly from our website to gain access to the material.

Can I upgrade or downgrade my subscriptions?2017-11-08T15:06:48-08:00

You may request to upgrade or downgrade your subscription purchase as long as it has not been activated. Please be advised that current subscription pricing will apply.

Do you offer custom durations?2017-08-21T15:45:55-08:00

Unfortunately, we do not offer custom duration(s) other than those outlined on the website. Please refer to our purchase page for currently available subscriptions.

What is your refund policy?2019-10-20T06:35:55-08:00
  • All refund amounts determined by Simple Nursing are final.
  • We honor refund requests up to 48hrs after purchase for any annual or NCLEX membership only. Refunds for monthly memberships are prohibited. A processing fee of 10% (with minimum of $10 and maximum of $25) will be applied to all refund amounts.
  • After 48 hours from the time of purchase subscriptions are non-refundable, non-transferable, and cannot be converted into another subscription.
Can I get a free trial or guest account?2018-05-01T03:41:52-08:00

Yes, we offer a limited access 7 day free trial. Please visit to sign up today.

Can I purchase a subscription as a gift?2017-08-21T15:52:07-08:00

It is possible for you to purchase a subscription as a gift for someone else. However, the intended recipient will need to register an account on our website (or have an account registered for them, with their profile information entered accurately). If the user is present at the time of purchase, the purchase can be made from their account on our website using any credit or debit card with a Visa, MasterCard, American Express, or Discover logo.

If the user is not present, or you wish for the gift to be a surprise, please contact Support directly using the contact form to arrange payment for the gift subscription. Please be prepared to provide the user’s registered email address so the account can be located.

When does a new purchase or renewal begin?2017-08-21T15:35:10-08:00

New Purchase: All new subscriptions go into effect from the time they are activated and not the time of setup/purchase. It can be activated immediately or anytime thereafter. This process of activating a subscription after purchase allows you flexibility of starting a subscription when you are truly ready to utilize it. We recommend that all subscription be activated within 180 days of setup/purchase. Once a subscription is activated, it cannot be paused or suspended for any reason and will run continuously for the duration of said course material.

Renewal: A renewal is basically an extension of time to continue access to a previously activated subscription. Since a renewal is an extension to an already active subscription, it is effective from the existing expiration date, NOT from the day of purchase and cannot be deferred to start at a later date/time.

Note: All of our subscriptions are based according to the Pacific Standard Time Zone (PST/UTC -8 hours or Pacific Standard Time), which may be different than your local time zone.

How do I purchase a subscription from the site?2017-08-21T15:37:24-08:00

Any of our products offered can be purchased from our website with payment due in full at time of purchase via a credit or debit card with American Express/Discover/MasterCard or Visa logo.

  • Click on Buy next to the subscription and duration you wish to purchase
  • Verify that the correct product is in your cart and click Checkout
  • Please review the Profile, Billing, and Payment information to ensure that it has all been entered accurately and click Review Order
  • A confirmation page will be displayed on the final page. You must click Place Order to finalize your purchase. If you do not click Place Order, the purchase will not be completed and no product will be added to your account.

A purchase receipt will automatically be sent to your registered email address.  If you complete your purchase but do not receive a receipt, please contact support.

What form of payment(s) do you accept?2017-08-21T15:40:36-08:00

You can subscribe to any of our online courses using a credit or debit card with a Visa, MasterCard, Discover or American Express logo. Your subscription will be available for activation immediately or can be activated later from your account on our website after successful payment.

You can also subscribe via personal check, or money order in U.S. dollars. These types of payments should be mailed to us and should include the name of the subscription, the duration you wish to subscribe, along with the details that have been asked in the register form. We will setup your account as soon as we receive your payment and notify you via email of your access credentials. All direct-mail payments must be in U.S. dollars and made payable to “Simple Nursing”. Please send the payment(s) to the address in the contact us section.

Unfortunately, we do not accept cash via mail, currencies other than U.S. dollars, PayPal, or payments via fax.